Return & Refund
If you are unhappy with your order, please email or whatsapp us! More than anything, we want to make it right for you.
Note that because of the nature of our custom products, we do not do returns. However we will do everything to satisfy you, even if that means revising your order free of charge. If you have any significant problems with your order, such as damages or lost packages we will certainly make a free replacement for you - read more below.
Order cancellations
We allow our customers a 3-hour window of order cancellation. After 3 hours, a ₹200 fee will be charged as we start working on your order right after purchase. So the fee will go toward the designer.
Product changes - style, size, and photo
Photo changes are allowed up to 3 hours after purchase. Anything after this deadline is not guaranteed, as we start working on your order right after purchase. Please email support@letoof.com or whatsapp +91 9337531644 to see if we can still resolve your issue.
Shipping address changes
If you need to change provided shipping address, please send us an email or whatsapp us with your order number, the current shipping address, and the new actual address. We can change the address up until your order is shipped!
Damaged / misprinted items
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within 3 business days.Defective items can only be replaced within 7 days from your original order date. After this period, we are not responsible for replacing any defective items.
Product image disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you.
Note that because of the nature of our custom products, we do not do returns. However we will do everything to satisfy you, even if that means revising your order free of charge. If you have any significant problems with your order, such as damages or lost packages we will certainly make a free replacement for you - read more below.
Order cancellations
We allow our customers a 3-hour window of order cancellation. After 3 hours, a ₹200 fee will be charged as we start working on your order right after purchase. So the fee will go toward the designer.
Product changes - style, size, and photo
Photo changes are allowed up to 3 hours after purchase. Anything after this deadline is not guaranteed, as we start working on your order right after purchase. Please email support@letoof.com or whatsapp +91 9337531644 to see if we can still resolve your issue.
Shipping address changes
If you need to change provided shipping address, please send us an email or whatsapp us with your order number, the current shipping address, and the new actual address. We can change the address up until your order is shipped!
Damaged / misprinted items
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within 3 business days.Defective items can only be replaced within 7 days from your original order date. After this period, we are not responsible for replacing any defective items.
Product image disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you.